jp9w Privacy Policy

1. Data Controller

jp9w ("jp9w", "we", "us", "our") is the data controller responsible for personal data collected through the jp9w Platform at jp9w.app. This Privacy Policy applies to all players and visitors who access or use the jp9w website, gaming services, sportsbook, live casino, slots, lottery, virtual casino, and any related services (collectively, the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

jp9w collects personal data in the following categories:

2.1 Registration Data. When you create a jp9w account, we collect your full legal name, date of birth, residential address, email address, and mobile telephone number. This information is required to open and maintain your account and to verify your identity.

2.2 Identity Verification Data. jp9w may collect copies of government-issued identity documents (such as a Malaysian identity card or passport) and, where required, proof of address and source-of-funds documentation. This is collected in compliance with applicable anti-money-laundering and know-your-customer obligations.

2.3 Financial Data. jp9w collects transaction records, including deposit amounts, withdrawal requests, payment method details (such as bank account last digits or eWallet identifiers), and transaction timestamps. jp9w does not store complete credit or debit card numbers; full card data is handled exclusively by our payment processors.

2.4 Gaming Activity Data. jp9w collects records of your gaming and betting activity on the Platform, including game sessions, bet history, win/loss outcomes, and bonus usage. This data is used for account management, responsible gaming monitoring, and dispute resolution.

2.5 Technical & Device Data. jp9w automatically collects certain technical data when you access the Platform, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, and session duration. This data is used to maintain Platform security, prevent fraud, and improve user experience.

2.6 Communications Data. If you contact jp9w via live chat, email, or any other support channel, we retain records of that communication for quality assurance, training, and dispute resolution purposes.

3. How jp9w Uses Your Personal Data

jp9w uses the personal data it collects for the following purposes:

• To create, verify, manage, and administer your jp9w account;
• To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR);
• To verify your identity and comply with anti-money-laundering, know-your-customer, and other applicable legal obligations;
• To provide and operate all jp9w gaming and betting services, including sportsbook, live casino, slots, and lottery;
• To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and other prohibited conduct;
• To monitor and enforce responsible gaming obligations, including identifying signs of problem gambling and applying player-requested restrictions;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts;
• To send you promotional communications about jp9w offers and services, where you have provided consent or where permitted under applicable law;
• To respond to customer support enquiries and resolve disputes;
• To improve the jp9w Platform's functionality, performance, and user experience through aggregated analytics;
• To comply with legal and regulatory obligations applicable to jp9w's operations.

4. Legal Basis for Processing

jp9w processes your personal data on the following legal bases:

4.1 Contractual Necessity. Processing your registration data, financial data, and gaming activity data is necessary for jp9w to perform the contract with you — namely, to provide the gaming and betting services you have requested.

4.2 Legal Obligation. Processing identity verification and financial data is required for jp9w to comply with applicable anti-money-laundering, know-your-customer, and financial crime prevention legislation.

4.3 Legitimate Interests. jp9w processes technical and device data, and gaming activity data, on the basis of its legitimate interests in maintaining Platform security, preventing fraud, and improving its services — provided that these interests are not overridden by your data protection rights.

4.4 Consent. Where jp9w sends you direct marketing communications beyond transactional notifications, it does so on the basis of your consent, which you may withdraw at any time by contacting jp9w support.

5. Sharing Your Personal Data

jp9w does not sell your personal data. jp9w may share your personal data with the following categories of recipients, strictly to the extent necessary:

• Payment Processors: To process your deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, and Mastercard. These processors act as independent data controllers for their own processing activities.
• Identity Verification Providers: Third-party services engaged to assist with KYC and age verification processes. These providers are bound by confidentiality agreements and data protection obligations.
• IT and Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on jp9w's behalf under binding data processing agreements.
• Regulatory and Law Enforcement Authorities: Where jp9w is required by applicable law, court order, or regulatory instruction to disclose your personal data.
• Fraud Prevention Services: Third-party fraud detection and anti-money-laundering screening services to protect the Platform and its players.

All third-party service providers engaged by jp9w are required to implement appropriate technical and organisational security measures and to process personal data solely in accordance with jp9w's instructions.

6. Cookies and Tracking Technologies

jp9w uses cookies and similar tracking technologies on jp9w.app for the following purposes:

• Essential Cookies: Required for the Platform to function, including session management and security. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with jp9w.app, helping us understand usage patterns and improve the Platform experience.
• Preference Cookies: Used to remember your settings and preferences — such as display language and notification preferences — so you do not need to re-enter them on each visit.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jp9w Platform.

7. Data Security

jp9w implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jp9w Platform;
• Storage of passwords exclusively as one-way cryptographic hashes — jp9w staff cannot access or retrieve your plain-text password;
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing by independent third-party security specialists;
• Login monitoring systems that detect and flag unusual access patterns, triggering additional verification before account access is granted.

Whilst jp9w employs commercially reasonable security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jp9w will notify affected players in accordance with applicable legal requirements.

8. Data Retention

jp9w retains personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping requirements;
• Communications data is retained for up to two years following the date of the communication;
• Technical log data is retained for up to 12 months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by jp9w:

• Right of Access: You may request a copy of the personal data jp9w holds about you.
• Right to Rectification: You may request that jp9w corrects inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You may request that jp9w restricts processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that jp9w provides your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact jp9w's support team. Requests will be addressed within 30 calendar days, subject to identity verification and applicable legal limitations.

10. Children and Minors

The jp9w Platform is strictly restricted to individuals aged 21 years and above. jp9w does not knowingly collect personal data from persons under the age of 21. If jp9w becomes aware that personal data has been collected from a person under 21, that account will be closed immediately and the associated data deleted. If you believe that a minor has registered on the jp9w Platform, please notify jp9w support promptly.

11. Changes to This Privacy Policy

jp9w reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or Platform operations. When material changes are made, jp9w will notify registered players via their registered email address or through a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page. Your continued use of the jp9w Platform following notification of any change constitutes your acceptance of the revised Privacy Policy.

12. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or jp9w's data processing practices, please contact our support team. All privacy-related enquiries are handled by jp9w's data protection team and will receive a response within 30 calendar days.

Contact: [email protected]
Email address displayed as plain text only — not a clickable link.

For information on how jp9w handles your gaming behaviour and wellbeing, please also review our Responsible Gaming page and our Terms & Conditions.